Moderating Usability Tests: Principles and Practices for Interacting (Interactive Technologies) Review

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Moderating Usability Tests: Principles and Practices for Interacting (Interactive Technologies) ReviewIt's one thing to moderate a usability test. It's another thing to do it right. In their book Dumas and Loring provide detailed discussions on the many nuances of interaction with participants during a usability test and a guide on how to maximize time with test participants.

The book is well organized and concisely written making it easy for inexperienced moderators to learn quickly. It would also be useful for usability test moderators who already facilitate sessions but never had any formal training. There are considerations for interaction with participants that are not obvious, but have implications on validity of results. For example, do you think about the height of your chair compared to the participants? Do you think about where you are positioned during a study? Do you consider the wording when assisting a participant on a task?
In addition, in my opinion, the book would also be useful for experienced moderators as it provides a comprehensive view of all elements of interacting with participants. Experienced moderators can fall into bad habits and develop patterns that introduce bias and minimize the effectiveness of study results. This book exposes all of the areas where this could happen and provides instruction on best practices.

Especially helpful is the format of 10 golden rules for interaction with participants. It provides a straight forward checklist of elements to consider when moderating a test - almost a reminder checklist to review. The other chapters on interacting in a remote test and with diverse populations are timely and helpful.
I would strongly recommend this book to all those who are looking to improve their usability test moderating technique.
-- Michael Hawley, VP Experience Design, Mad*Pow Media Solutions, LLCModerating Usability Tests: Principles and Practices for Interacting (Interactive Technologies) OverviewMany aspects of usability testing have been thoroughly studied and documented. This isn't true, however, of the details of interacting with the test participants who provide the critical usability data. This omission has meant that there have been no training materials and no principles from which new moderators can learn how to interact.Moderating Usability Tests is the place for new and experienced moderators to learn about the rules and practices for interacting that have never been described in one place before. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices - both practical and ethical --formoderating successful usability tests.To help usability professionals, students, and novices understand these principles,the authors provide videos from their lab that demonstrate good and poor interactionas well as commentary froma panel of testing experts on why certain techniques succeed or fail.The videos are accessible from the publisher's companion web site.. Presents the ten "golden rules" that maximize every session's value. Offers targeted advice on how to maintain objectivity . Discusses the ethical considerations that apply in all usability testing. Explains how to reduce the stress that participants often feel. Considers the special requirements of remote usability testing. Demonstrates good and bad moderating techniques with laboratory videos accessible from the publisher's companion web site

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